Critical incident manual

Critical incident manual (pdf)
Foreward, editorial comments and contents

Section one - Introduction (pdf)
Defines what a critical incident is and explains how this manual will help you to deal effectively with such incidents.

Section two - Who to Contact (pdf)
Notification of critical incident and key contacts. incident report form and action notification

Section three- Rapid Checklist (pdf)
Critical incident rapid checklist for headteachers

Section four - Crisis management (pdf)
Explains the three key stages of what to do should an incident occur.

Section five - Schools Service Support (pdf)
Flow chart of the response process.

Section six - Media (pdf)
How to deal with the media and the support available from Ealing Council’s communication unit officers.

Section seven - Educational Psychology Service (pdf)
Explains the role of educational psychology service and how they can help during a critical incident.

Section eight - Loss and Bereavement (pdf)
Guidance notes on how to manage loss or bereavement within the school community.

Section nine - Funeral rites across different cultures (pdf)
Brief guidance notes on responses to death and the rituals according to the tenets of some of the major religions of the world.

Section ten - After the event (pdf)
Guidance on the appropriate types of things to do in school after the event.

Section eleven - School Trips (pdf)
Guidance in relation to critical incidents occurring on a school trip.

Section twelve - Troublemakers on site (pdf)
Guidance on how to deal with trespassers, nuisances, harassment, and threatening or abusive behaviour.

Section thirteen - School Safe procedure (pdf)
Guidance on the procedure which aims to protect children from public danger by informing police and other schools in the locality of possible problems – i.e. reports of children being approached by strangers. Pyramid links and fax cover sheets.

Section fourteen - School Emergency Plan (pdf) and School Emergency Plan (word)
Template for school emergency management plan and Template for school emergency management plan

Section fifteen - Guidance and Code of Practice Administration of Mediciens and Drugs (pdf)
Guidelines and code of practice on the administration of medicines and drugs given in schools.

Appendix one - Case scenario one (pdf)
Example of incident: walk-through of an exemplar case.

Appendix two - Resource list (pdf)
A list of books for young people on death and bereavement.

Appendix three - Useful organisations (pdf)
A list of organisations to help children manage loss and bereavement.