Critical incident manual

Introduction (pdf)
Foreward, editorial comments and contents.

Section 1 - Introduction (pdf)
Defines what a critical incident is and explains how this manual will help you to deal effectively with such incidents.

Section 2 - Who to contact (pdf)
Notification of critical incident and key contacts. Incident report form and action notification.

Section 3 - Rapid checklist (pdf)
Critical incident rapid checklist for headteachers.

Section 4 - Crisis management (pdf)
Explains the three key stages of what to do should an incident occur.

Section 5 - Schools Service support (pdf)
Flow chart of the response process.

Section 6 - Media (pdf)
How to deal with the media and the support available from Ealing Council’s communication unit officers.

Section 7 - Educational psychology service (pdf)
Explains the role of educational psychology service and how they can help during a critical incident.

Section 8 - Loss and bereavement (pdf)
Guidance notes on how to manage loss or bereavement within the school community.

Section 9 - Funeral rites across different cultures (pdf)
Brief guidance notes on responses to death and the rituals according to the tenets of some of the major religions of the world.

Section 10 - After the event (pdf)
Guidance on the appropriate types of things to do in school after the event.

Section 11 - School trips (pdf)
Guidance in relation to critical incidents occurring on a school trip.

Section 12 - Troublemakers on site (pdf)
Guidance on how to deal with trespassers, nuisances, harassment, and threatening or abusive behaviour.

Section 13 - School Safe procedure (pdf)
Guidance on the procedure which aims to protect children from public danger by informing police and other schools in the locality of possible problems ie - reports of children being approached by strangers. Pyramid links and fax cover sheets.

Section 14 - School emergency plan (pdf)
Template for school emergency management plan.

Section 15 - Administration of medicines and drugs (pdf)
Guidelines and code of practice on the administration of medicines and drugs given in schools.

Appendix 1 - Case scenarios (pdf)
Examples of incident: walk-throughs of exemplar cases.

Appendix 2 - Resource list (pdf)
A list of books for young people on death and bereavement.

Appendix 3 - Useful organisations (pdf)
A list of organisations to help children manage loss and bereavement.

Useful links

Schools contact list