DfE school complaints procedure

16 May 2019

The DfE have published further updated guidance for school complaints procedures, adding new information on the use of independent governors and duplicate complaints:

Best practice guidance for schools complaints procedures 2019 (GOV.UK)

This guidance also:

  • Contains information on what governing boards of maintained schools should do
  • Sets out the legal duties with which they must comply.

It is aimed at governing boards in all maintained schools and maintained nursery schools.

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Last updated: 16 May 2019

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