ChatHealth messaging helpline for 13-19 year olds

From July 2025 London Northwest Healthcare University NHS Trust is introducing ChatHealth to provide sexual health advice on topics like:

• contraception
• emergency contraception
• pregnancy concerns
• abortion signposting
• STI symptoms
• STI concerns and routine testing
• PEP or PREP and
• signposting to clinics.

ChatHealth is an award winning, risk managed messaging helpline platform providing a way for service users to easily and anonymously get in touch with a healthcare professional.

How ChatHealth works

Incoming messages are delivered to a centrally managed inbox. Staff simply respond via the web-based application to send a message back to the service user.

Which NHS services use ChatHealth

ChatHealth is used by a wide variety of NHS Services to communicate with their users including:

• School nursing services
• Mental health teams
• Public health nursing
• Health visiting teams
• Autism teams, families of children living with disabilities
• Sexual health services.

Read evidence supporting the effectiveness of ChatHealth messaging services including case studies, evaluation and media reports at ChatHealth

High schools to share the attached ChatHealth presentation with their students.