Critical incident manual

A critical incident may be defined as an incident or situation involving trauma, fatality or serious injury to an individual or serious damage to property.

By its very nature such an incident is sudden, unpredictable and outside the range of normal human experience. Such events are normally very distressing to pupils and school staff.

Infrequently, a serious crisis may affect your school. It can happen on the premises or may involve pupils and / or staff when they are away. Sometimes, an incident affecting the wider community may have a significant effect on your school.

Examples of some of the critical incidents that have occurred in Ealing over the last few years include:

  • A stabbing of a pupil
  • Deaths of pupils as a result of long-term illness
  • The sudden, unexpected death of a pupil or a member of staff
  • The death of parents of school age children
  • A serious, accidental injury of a pupil on school premises during the school day.

Ealing critical incident manual

The critical incident manual assists headteachers and school staff to deal effectively with critical incidents. Hard copies of the revised manual are available in schools and the electronic copy is available for you to download per section below:

For further information contact Steve Dunham.

Critical incident manual (pdf)
Foreword, editorial comments and contents.

Section one: Introduction (pdf)
Defines what a critical incident is and explains how this manual will help you to deal effectively with such incidents.

Section two: Who to contact (word)
Notification of critical incident and key contacts, incident report form and action notification

Section three: Rapid checklist (pdf)
Critical incident rapid checklist for headteachers

Section four: Crisis management (pdf)
Explains the three key stages of what to do should an incident occur.

Section five: Schools service support (pdf)
Flow chart of the response process.

Section six: Media (pdf)
How to deal with the media and the support available from Ealing Council’s communication unit officers.

Section seven: Educational psychology service (pdf)
Explains the role of educational psychology service and how they can help during a critical incident.

Section eight: Loss and bereavement (pdf)
Guidance notes on how to manage loss or bereavement within the school community.

Section nine: Funeral rites across different cultures (pdf)
Brief guidance notes on responses to death and the rituals according to the tenets of some of the major religions of the world.

Section ten: After the event (pdf)
Guidance on the appropriate types of things to do in school after the event.

Section eleven: School trips (pdf)
Guidance in relation to critical incidents occurring on a school trip.

Section twelve: Troublemakers on site (pdf)
Guidance on how to deal with trespassers, nuisances, harassment, and threatening or abusive behaviour.

Section thirteen: School safe procedure
Guidance on the procedure which aims to protect children from public danger by informing police and other schools in the locality of possible problems – i.e. reports of children being approached by strangers.

Section fourteen: School emergency plan (word)
Template for school emergency management plan and template for school emergency management plan.

Section fifteen: Guidance and code of practice administration of medicines and drugs (pdf)
Guidelines and code of practice on the administration of medicines and drugs given in schools.

Appendix one: Case scenario one (pdf)
Example of incident: walk-through of an exemplar case.

Appendix two: Assisting statutory investigations (pdf)
A critical incident such as a sudden death of a pupil or member of staff can trigger an investigation that may involve a number of statutory agencies.

Appendix three: Ealing school’s lockdown procedures (pdf)
Guidance on the two main lockdown situations and examples of a school lockdown policy.

Appendix four: Resource list (pdf)
A list of books for young people on death and bereavement.

Appendix five: Useful organisations (pdf)
A list of organisations to help children manage loss and bereavement.

Contact details

Stephen Dunham
Schools property Ealing
Tel: 020 8825 7418
Mobile: 07940 546263
Email: dunhams@ealing.gov.uk

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Last updated: 23 Nov 2017